Ngā Pātai Auau

• Q1: Me pēhea taku whakarite i taku waitohu me te whiwhi i tētahi whakatau utu?

  A1: Tena koa whakapā mai ki tā mātou tīma ratonga kiritaki, ka whakapuaki mai i ō hiahia.
  ①Mēnā kua whai hoahoa kē koe, ka taea e koe te whakapuaki mai ki a mātou me te whakamōhio mai ki a mātou te rahi me te momo e hiahiatia ana e koe.
  ②Ki te kore he hoahoa āu, kaua e manukanuka, ka hangaia e mātou tētahi māu mō te kore utu, ā, ka whakatikatikahia kia makona rā anō koe i mua i te tuku i tētahi whakatau utu. I roto i tēnei tukanga, me mārama mātou ki ngā ihirangi o tō waitohu me te rahi o te pakitara e whakanohoia ai te waitohu.
• Q2: Ka taea e au te tiki tauira mō te whakamātautau kounga?

  A2: Ae, ka tīmata tā mātou MOQ i te 1 wahi, ā, kei te wātea ngā tauira.
• Q3: He aha te wā ārahi me te wā tuku mena ka tukuna he ota?

  A3: Ko te roa o te tuku ka whakawhirinaki ki te nui o ngā hua. I te nuinga o te wā, ka tukuna atu e mātou he whakatau utu me te wā tuku e whakaarohia ana.
  Mō ngā ratonga tere pēnei i a FedEx, UPS, DHL rānei, e 3-10 ngā rā mahi e hiahiatia ana.
  Mō te tuku kaipuke ki te moana, ka roa ake te wā, ka rerekē i ia rohe, i ia rohe. Kia tukuna e koe he ota mana, ka tukuna atu e mātou he kōrero taipitopito hei whakaū.
• Q4: Ka tukuna e koe he ratonga tāutanga?

  A4: Ka whakaratohia e mātou ngā tuhi tāutanga me ngā taputapu e tika ana me ō hua. Mēnā ka pā mai he raruraru i te wā tāutanga, ka tukuna atu e mātou ētahi atu whakamārama taipitopito i runga ipurangi hei āwhina i a koe.